We have helped many clients to improve the way in which they do business by working with them to design or redesign their business processes.
Our expertise include:
-
Performance Improvement
Businesses are under ever increasing pressure to continually improve their performance. We work with all types of organisations to critically appraise all aspects of performance and identify the key areas for improvement. We do this by;
• Defining the process (how it is done now)
• Measuring process performance (establishing a base line)
• Stabilising the process (removing variation)
• Improving the process (how it should be done)
• Ensuring that improvements are maintained through measurement and management -
Operational Assurance Review
By commissioning an Operational Assurance review from Connor & Co you give your business the comfort of knowing whether its core capabilities – its people, its processes and its products & services are all aligned in support of business strategy. It’s also the mechanism through which we determine whether your Key Performance Indicators (KPIs) are correctly defined and calibrated. By taking this holistic approach we can identify improvements that can have a transformational effect on business performance.
-
Continuous Improvement
Establishing an environment where you continually strive to delighting your clients through continuous improvement is a hallmark of any successful business and by choosing to work with us to establish this you are taking a critical step on the path to realising your businesses full potential.
-
Performance Dashboards
Leadership Teams use Performance dashboards to gauge performance and progress across a range of business-critical areas - from monitoring the effectiveness of aggregate business strategy to ensuring daily service-level targets are met. We work with leaders to build effective dashboards by ensuring the proper definition of the target audiences, agreeing simple, well-designed metrics, and assigning ongoing ownership.
-
Business Process Re-engineering & Improvement
If you are looking to improve your businesses efficiency, using Connor & co to build and document your end to end process map is an ideal step forward. When a process and it’s the workflow is clearly understood, you can make intelligent and informed decisions about what can be done to improve it. This this often results in both cost savings and improved client satisfaction.
-
Organisational Restructuring
Over time it may become necessary to change how your business operates to accommodate changing priorities, initiating new products, address shortcomings or respond to budget constraints. Working with Connor & Co will ensure a successful restructuring by guaranteeing that the changes are carried out with a clear understanding of the end game and in line with a detailed plan and approach that connects with and engages all appropriate stakeholders.
-
Outsourcing Optimisation
In an increasingly competitive world, businesses need to constantly find ways to improve efficiencies, keep down costs and remain compliant. If done sympathetically and with care, outsourcing core services can often be the solution. At Connor & Co we have expert knowledge of overseeing the outsourcing of everything from IT services, payments and accounts to complex lending operations. We can tailor our services to match your requirements – from simple consulting to end to end management.
-
Customer Experience
It’s tough for businesses to win customers, but it’s often even harder to keep them. We work with businesses to make sure that they are making it easy for customers to stick with them by tracking and measuring their Customer Experience and partnering them on their journey to making their customers raving advocates!
-
Crisis Management & Problem Solving
Whether you are faced with a live issue or want to ensure you are adequately prepared for any eventuality, we have the skills, knowledge and experience to help in your time of need and ensure your business in well equipped to deal with whatever may arise.
-
Business Continuity Plan
Working with Connor & Co to write and maintain your Business Continuity Plan ensures that when the unthinkable happens, you have a usable, practical and documented approach to dealing with the unexpected.